Summary
An IT Professional With 20 Years Experience In Hypergrowth Scenarios From The Following Industries: VC Manufacturing AR Tech Startups (Magic Leap), Broadcast Media (Onstream Media), SaaS Cloud Hosting HR / Finance (Aditro), Managed Services (HP), Real Estate / Corporate Finance (Catella).
Experience
- Managed global production and development (Nutanix, VMWare, Windows) infrastructure
- Responsible for dedicated US Manufacturing and LATAM Manufacturing IT Support
- Coordinated network zero-trust (micro-segmentation) efforts for sensitive assets
- Lead multiple war rooms as incident commander to swift resolutions
- Coordinated and published detailed blameless postmortems (RCAs / Root Cause Analysis) and executed detailed action items to mitigate issues (Chaos Engineering)
- Executed disaster recovery and business continuity planning for manufacturing
- Documented systems, processes, and statuses for ORR (Operational Readiness Review)
- Worked on CI/CD IaC Pipelines (Git, BitBucket repos, Concourse CI, Terraform, PagerDuty, Slack, AWS, GCP - Google Cloud Platform, Hybrid Cloud, OnPrem, JSON, YAML, XML…)
- IT SME for manufacturing systems, both industry standard and proprietary
- IT SME for MES/MIS, EP, NPI, VOA, Optics, Metrology, and R&D, Physical Security teams
- Identified and mitigated single points of failure and implemented HA solutions
- Cross trained as Devops (Google SRE Model, CI/CD, SecDevOps, Network, Observability…)
- Drafted OKRs (Objective and Key Results) and KPI metrics (Key Performance Indicators)
- Achieved KPIs included reduction in time to completion for operational task workflows
- Optimized Kanban workflow to reduce lead times and facilitate quicker replenishment
- Created golden images, server hardening, deployments and upgrades
- Supporting instances in Amazon AWS and Google Cloud (GCP)
- Node.js & noVNC VDI workspaces in cloud
- SME on Agile / Kaizen / Kanban (Certified) / DevOps / SRE methodologies
- Supporting Legacy Ubuntu Linux Manufacturing OnPrem and AWS environments
- Working with Google Kubernetes Engine GKE on in Google Cloud Platform
- Worked On Implementing SLA, SLOs for various products
- Responsible for all technical aspects of webcasting operations in FL, NY, CA, & Virtual
- Created best practices for new deployments and incident resolution
- Implemented monitoring services for various web applications / streaming services
- Implemented ISO 27001 compliance, SOX , and various ITIL service life cycles
- Implemented ISP migration to Comcast Business and private EPL lines
- Managed IT service continuity plan and recovery plan during disasters
- Designed and implemented unmanned remote operations workflow for Encompass Waterfront Fiber signal acquisition to FL, CO, Azure, and AWS destinations
- Jointly responsible for colocation to private cloud migration from Peak10 to NewCloud
- Responsible for managing all live and on-demand content using internal tools and cross referencing data with various CDN web applications (Akamai, Internap…)
- Created automated scripted workflows for content (A/V) assets
- Implemented new solutions for end user self-encoding (device agnostic) and mobile
- Managed 3rd party integrations with vendors like RAMP, Hive Streaming, Wowza…
- Managed cloud assets in NewCloud, AWS, Azure
- Managed Edgecast to Internap CDN migration
- Administered users from 1200+ companies on multiple vms in 5 countries in 2 datacenters
- Administered cloud based production & staging environment (HR, Finance, BPO)
- Responsible for country specific demo, client specific test, and sandbox environments
- Developed rapid deployment procedures focusing on multitenancy
- Developed hybrid “dedicated” cloud solutions for key clients
- Created documentation for various products and maintained sharepoint repository
- Created best practices for deployments and incident resolution
- Designed automation for web (IIS) and client (XenApp hosted) application deployments
- Managed VMWare / Server 2003/2008/2012 server environment
- Managed suite upgrade planning, deployment, multi-tenant allocation, and isolation projects
- Central role in ITIL change management & problem management processes
- Implemented SSO and federation services for key clients
- Automated several production processes for deployment and scaling
- Business line grew from 500+ customers to 1200, on track for 2200+ by Q4 2013
- Handled Tier III Nordic Private Suite Tickets (Norway, Sweden)
- Assisted with data center redundancy project and Azure asset implementation
- Resolved a record number of tickets in the company
- Responsible for all live event production and technical issues
- Managed all live and on-demand content on internal servers as well as CDN accounts
- Designed and deployed new mobile encoders
- Redesigned existing encoding infrastructure
- Designed and deployed permanent remote encoding studios
- Coordinated migrations to new CDN and CMS
- Responsible for all corporate IT management and systems administration
- Managed Active Directory, Office 365, and various web applications
- Responsible for Nasdaq OMX event management outsourcing
- Managed internal tool development with and workflow optimization
- Live event & video production optimization and client specific customization
- Streamlined and automated workflow and added more mobile viewing options
- Responsible for all technical aspects of webcasting operations in FL, NY, & CA
- Managed Encoder, Server, Network, and Publishing Point redundancy projects
- Designed customized solutions for video analysis, automated backup recording, transcoding, non-linear editing, signal acquisition, and legacy application support
- Responsible for designing, implementing, and maintaining all hosted webcasting
- configurations, client on-site locations, and mobile iEncode product lines
- Added new products lines for mobile encoding, on-site installations, and turn-key clients
- Created numerous out-of-the-box solutions to meet strict client demands
- Managed several ISP vendor changes (ATT, Internap, Level3…)
- Managed several CDN migrations (i.e. Limelight redundancy migration)
- Responsible for all resolving all tier III tech support
- Major AD migration (separation) project for national energy company
- Responsible for new server deployments (Windows Server 2K / 2K3) on HP’s blade
- and DL server series in both the Fortum and Neste Oil server infrastructures
- Responsible for HP’s “Release to Production” checklist
- Daily activities included monitoring and patching servers, and working with 3rd party vendors on application server deployments
- Jointly responsible for server migration from NT4 to 2K3
- Designed and deployed workstation migration from NT4 / 2K to XP SP2
- Designed and set up backup / restoration procedures and offsite backups
- Coordinated segregation and spinoff of corporate finance unit
- Responsible for multiple NT4 / 2K / XP workstations and multiple NT4 servers
- Maintained user office productivity suites, firewalls, and basic security needs
- Managed content & video production units as well as ondemand distribution systems